1. PRIVACY PROTECTION
The Château de Ferrand website to which this privacy policy applies is operated by the Château de Ferrand SAS company (“we”, “us”).
We thank you for your interest in our website (our “website”).
Privacy protection is very important to us and we are committed to protecting you and respecting your privacy.
This Privacy Policy explains how we collect, store, process, transfer, share and use data with which you could be identified and which relates to you (“personal data”).
It also outlines your data protection rights, including your right to oppose some of the processing we carry out.
Please also note that we use cookies to store information and access it when we allow you to access our website.
For more information about how we use cookies, consult our cookies terms and conditions below.
2. PERSONAL DATA WE COLLECT ABOUT YOU
The data we collect is stored on our servers which are hosted by Options Informatique, who ensure adequate personal data processing protection.
In principle, you may move around our website without having to reveal personal information such as your name, address, telephone number and email address.
However, when you enter the website, you will be asked to confirm that your age corresponds to the legal age for consuming alcohol in the country where you are located.
We use this information to prevent minors and individuals living in countries where it is prohibited to consume alcoholic beverages from accessing our Website.
In some parts of our website, we may ask you to provide certain personal information so as to provide you with information you have requested, reply to your reactions online, or allow you to take part in surveys.
Certain demographic data (language, country of residence) may also be requested, in order to tailor our website content to your needs.
You are not required to provide this personal information, but you should be aware that if you choose not to do so, we may not be able to respond to some of your requests.
If you would not like personal information to be collected on your account, simply ignore requests for information on the website.
Types of data we may collect:
Contact information: we collect your contact information such as your family name, surname, email address, telephone number and postal address every time you order products from Château de Ferrand SAS.
We remind you that this website is not intended for minors or individuals who are not old enough to consume alcoholic beverages in their country of residence. Therefore, we do not collect information about minors, regardless of whether or not they have been authorised by their legal representatives.
Order information: when you order our wines, we may need to collect additional information to process your orders, including your address.
Comments and opinions: when you contact us directly, whether by email, telephone, or post, or fill out an online form, we record your comments and opinions. We also record comments and opinions you provide when responding to surveys or participating in promotional activities.
Payment and transaction information: we keep a record of your orders and the payment method used for the transaction. We use this payment and transaction information to process payments for orders you place with Château de Ferrand SAS.
Although we keep a record of the transactions you have completed, we do not store financial information such as your credit card number because we use a third-party payment service provider to process payments you make.
Your preferences: we store information about the preferences you have selected for notifications, promotional materials and website display.
Information about how you connect to and use our website: we collect information about how you use our website, such as what pages you consult on our site, what time you access our website and how long your session lasts, as well as all the selections and choices you make while using our website.
We also collect information about the computer, tablet, smartphone or other electronic device you use to connect to our website. This may include the type of device, its unique identification number, operating system, browser and applications connected to our website through the device, your internet service provider or mobile network, your IP address and your device’s telephone number (if it has one).
In general, the information we collect about how you connect to and use our website is associated with your device and not with you personally. However, if you are logged onto our website with your account open, this information can also be associated with you directly.
Information about your geographic location: other than the information that you choose to share with us, we do not collect any information about your exact geographic location. Your device’s IP address helps us determine your approximate location. We do not retrieve or track your exact geographic location without your consent. If necessary, we request your consent before using information about your exact geographic location.
All personal data: we use the personal data we collect to monitor and improve our website and procedures. Our use of your personal data will not lead to the publication of information which has not previously been made public on our website.
In various parts of our website, you may be asked to enter certain personal data. You will be notified when this personal data is required in order to benefit from our newsletter services. Other personal data, which you are not required to provide to benefit from our services, may only be provided voluntarily. You are free to decide whether or not to provide this personal data.
We may “anonymise” and aggregate any information we collect (so that it may not be used to identify you directly). We may use this “anonymised” information for various purposes, such as testing our information systems, carrying out research and data analysis, improving our website or developing new products and services.
3. HOW WE USE YOUR PERSONAL DATA
We process your personal data for the following purposes:
*To fulfil orders or make decisions related to completing an order. We require information when you order wine from Château de Ferrand SAS, so that we may invite you to events we organise and send you offers. This includes:
a) verifying your identity
b) processing your payments and orders and sending information to third parties involved (such as shipping companies), if this data is necessary to fulfil your orders
c) communication about offers we propose and about any questions, problems or concerns that you or other users may have
d) after-sales service and customer support
*As part of our operations and to protect our legitimate interests, especially in order to:
a) send you marketing materials electronically in accordance with your marketing preferences
b) use your comments and opinions to respond to your questions, problems and concerns in order to improve our service
c) use the comments and opinions you express (when responding to surveys, participating in events) to determine offers that may be of interest to you
d) use your transaction data and records to determine offers that may be of interest to you and send you marketing information in accordance with your marketing preferences
e) use your preference settings to send notifications and marketing materials and display our website based on your choices
f) use information about how you connect to and use the website to optimise your experience when visiting our website on your device, determine offers that may interest you for marketing purposes and assess the success of our marketing campaigns
g) use an approximate location to ensure that the content of our website is appropriate for the area, city, state or country in which you are using your device
h) monitor the use of our site in order to detect and prevent fraud or criminal activity
i) use your personal data to help us develop new products and services
*In some cases, after you have given us your express consent. We set certain cookies and use similar technologies
subject to specific consent.
4. INFORMATION WE SHARE WITH THIRD PARTIES
We may share your personal data with the following third parties:
(a) Other companies within our group: our subsidiaries (meaning any organisation we own or control), our parent company or ultimate parent entity (meaning any organisation that owns or controls our company) and any subsidiaries they own. These companies will use your personal data in the same way we do, in accordance with this Privacy Policy.
(b) Service providers and consultants: third-party companies that provide services. For example, third-party service providers help maintain our IT infrastructure, process your payments for us, provide us with analytical information about our products and services and provide services such as legal or accounting services. These third parties are authorised to use your personal data provided they comply with our guidelines and are required to
protect your information.
(c) Buyers of our company: personal data may be disclosed or transferred to buyers or potential buyers of our company or of any of our assets in the event of a sale.
(d) Police, the justice system, regulators or other parties for legal reasons: third parties to whom we are legally obliged to disclose your personal data or to whom we must disclose your personal data to protect our rights, property or safety or to protect the rights, property or safety of others. We may also share your personal data with third parties to help detect illegal activity and breaches of any contract we have concluded with you, and to facilitate investigations into these illegal activities and violations.
We may provide third parties with aggregated statistical and analytical information about the users of our website, but before doing so we make sure that users may not be identified with this information.
5. MARKETING AND ADVERTISING MATERIALS
Our marketing messages are mostly sent by email, but we may also send them by post. If you use our website, you may also receive push messages if you have agreed to receive them. If you do not wish to receive marketing messages or wish to receive fewer messages, you may contact us to inform us.
You may also change your preferences for marketing messages at any time by following the directions below.
E-mail – To unsubscribe, click on the link at the bottom of promotional e-mails. If you have a newsletter account with us, you may also remove yourself from the mailing list by clicking here.
Other Notifications – If you receive marketing messages from us through other channels – for example by post or telephone – and no longer wish to receive these messages, you may ask us to stop contacting you by post or telephone by writing to the e-mail address that appears at the end of this Privacy Policy.
6. STORAGE AND TRANSFER OF YOUR PERSONAL DATA
Cookies and local storage: we may store information (which may include personal data) locally on your device using cookies and other browser storage methods. See our Cookies Notice for more detailed information.
Security: we have put technical and organisational measures in place to protect your personal data from any accidental or illegal destruction, loss, modification or damage.
International transfer of your personal data: the personal data we collect may be transferred to and stored in countries other than your country of residence. Some of these countries may not ensure the same level of personal data protection as that which is guaranteed your country. We have taken all the necessary measures to ensure that your personal data is protected and processed in accordance with applicable law and with this Privacy Policy.
When data is transferred outside the EEA, we make sure that your data is adequately protected.
7. PERSONAL DATA RETENTION PERIOD
When we process registration data, we do so as long as you are an active user of our website (and for a reasonable period following your last connection).
When we process personal data for marketing purposes or with your consent, we do so until you ask us to stop and during a short period thereafter (to allow us to implement your request). We also keep a record of your request not to send you direct marketing materials or process your data and comply with your request in the future. This record will be kept for as long we conserve your personal data, as outlined in this section.
When we process personal data as part of an order contract, we keep the data for a period of 6 years after your last interaction with us. We keep all of your correspondence with our customer service team so that we may resolve any complaints or claims made.
8. RIGHT TO ACCESS AND CORRECT PERSONAL DATA
You have the following rights relating to personal data:
(i) the right to be informed about how your personal data is used
(ii) the right to access and receive a copy of the personal data we hold about you
(iii) the right to request that inaccurate personal data about you be corrected
(iv) the right to request that your data be transmitted to another data controller (data portability)
(v) the right to block, restrict or delete your personal data
You also have the right to oppose the processing of your personal data in certain situations (in particular when we do not need to process the data to fulfil a contractual obligation or any other legal requirement, or when we use the data for direct marketing purposes). To exercise any of the rights listed above, contact us at the address provided in the “Contact Us” paragraph below.
If you believe we hold personal data relating to you, you may contact us at the address provided in the “Contact Us” paragraph below. Please provide as much information as possible about the personal data you are looking for, and we will be happy to find it for you. If there are still problems to be resolved, you have the right to make a complaint to the EU data protection authority located where you work, live, or where you believe the violation
occurred.
9. MODIFICATION OF THIS STATEMENT
We may update this Privacy Policy at any time and therefore advise you to consult it regularly. When we make major changes to this Privacy Policy, we change the “last modified” date appearing at the bottom of this Statement. Modifications made to this Privacy Policy take effect when posted on this page.
11. CONTACT US
Feel free to contact us with any questions, comments or requests you may have about this Privacy Statement by writing to: info@chateaudeferrand.com
